Tegus Corporation

Terms and Conditions of Sale

Payment

• Credit Cards

We accept MasterCard, Visa, American Express, and Novus/Discover. We charge your account when your order is ready to ship. Please see "Ship-To Address Limitations" under Shipping and Handling." 
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• PayPal

We accept PayPal payments, through our secure online ordering system and by eBay's Pay Now button. Please do not initiate a payment directly from your PayPal account or it may not be properly credited to your purchase. PayPal charges your account when you place your order (not when your order is ready to ship). PayPal eChecks take 3-4 days to clear (longer if initially declined). We may delay shipment until the payment has cleared and complete. To avoid delays, use your PayPal balance, Instant Transfer, or your PayPal registered credit card.
 
• Other Terms & Conditions
• We do not accept money (currency) sent by mail. 
• We do not accept COD orders.
• All prices are in US dollars unless otherwise indicated.
• We are not responsible for pricing errors, even on our site. 
• We reserve the right to refuse any order at our discretion.

Shipping and Handling

• Charges

 

Country	Flat Rate Charge**
US (Everywhere within US Postal Service ZIP codes)	$4.95
CA - Canada (1*)	$7.95
MX - Mexico (2*)	$9.95
UK (3* - Most of Western Europe and some other countries)	$12.95
AU JP NZ CK NU  (4*)	$14.95
All other countries (5*)	$14.95

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*US Postal Service Letter-Post rate group. See the USPS Country Listing Letter-Post Rate Group column to determine the specific countries included in a rate group.
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**Rate calculations:
• Rates are in US Dollars. 
• Rates include all shipping & handling charges, including insurance.
• Rates do not include tariffs, duties, taxes, and customs fees. 
• These rates apply unless otherwise indicated in a product description or promotional offer. Some items may require an additional charge.
• US rates for shipments over 2 lbs vary with ZIP code and are shown as a range of possible charges. For the exact charge on eBay listings, please use the eBay "Calculate shipping costs" link in our listing.
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• Services

 

Service	Description
Standard	US Postal Service First Class Mail (Priority if over 13 oz.) International Airmail Letter-Post (Parcel-Post if over 4 lb)
Custom	If you have special shipping needs, please contact us before bidding or placing an order.
Priority	We no longer offer Priority or Global Priority Mail as a service selection because the maximum delivery times are only one or two days less than our standard service, and are often the same.

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• Ship-To Address Limitations

For your protection, we will only ship credit-card orders to the credit-card billing address, unless: 
• the credit card is used through PayPal and the shipping address is verified; or, 
• both billing and shipping addresses are in the US. 
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• Customs

The shipping addressee is responsible for all import tariffs, duties, taxes, and fees. We are not liable for delays, penalties, seizures, returns, or other losses resulting from any customs problem. We declare every item commercial and potentially dutiable at actual purchase price (excluding S&H).
 
• Mailing Restrictions and Limitations

Many countries have restrictions and limitations on what can be shipped to the country. If the country you selected has conditions affecting your order, we will notify you.
 
• Ship Date

Auction items all ship in 1 to 3 days of completion of payment. For catalog purchases, please see the "Availability" indicated in the catalog and on your order information. We do not ship partial orders and we will ship when all items are ready. We will notify you by email when your order ships. 
 
• Delivery Time

We cannot guarantee when the carrier will deliver your order. US shipments usually take 3 to 5 business days. However, USPS does not consider a package lost until 21 to 30 days (45 days for ADO/FPO addresses). International shipments usually take 4 to 7 business days. However, our insurer does not consider the package lost until 30 days. 
 
• Shipping Insurance

We insure all shipments against damage and loss, for the total invoice price, at no additional charge to you. We are not liable for shipping damages or losses not covered by our insurance. If your order is damaged or lost, please contact us immediately. We will provide you with the claim filing instructions. If your order is damaged, please be sure to save all the original packaging, which is required to process your claim. 

Guarantees

• Satisfaction Guarantee

If you are unhappy with a product for ANY REASON, we will happily give you a full refund (excluding shipping and handling), IF you:
1. Notify us within 3 days of delivery;
2. Return the product and packaging in their original condition; and
3. Use our return procedure below.
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• Quality Guarantee

For new products which we manufacture, we also offer an additional manufacturer's quality  guarantee. This guarantee applies only to: Kindredtokens hand-built porcelain jewelry and framed jewelry; and Lichtenberg figures. We will gladly give you a replacement or full refund (including shipping & handling) for any defective product, IF you use our return procedure below.
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• Packing Errors

Claims for packing errors must be submitted to us within 3 days of delivery.
 
• Return Procedure

Please follow these three simple steps for all returns:
1. Contact us to get a return authorization number. Please tell us:
• The reason for the return (defect or dissatisfaction);
• If you want a replacement or refund;
• Where to send the replacement or refund; and
• How to contact you if we require further information.
2. Securely pack the product.
• Pack as originally packed using the original packing material.
• Mark the return authorization number on the outside of the package.
• Mark your return address on the package.
• Address to: Tegus Corporation, 2940 Crescent Ave Unit 263, Eugene, OR  97408
3. Send the package by US Mail (unless international).
• You are responsible for all return postage charges.
• Insure the package for its full value. 
• Purchase Delivery Confirmation.
• Send either First Class or Priority.